DynApoint

Delete your DynApoint account

You can ask us to delete your DynApoint account and the personal data linked to it. This works for client accounts and business accounts (owners and staff).

How it works

  1. Enter the email you use to sign in to DynApoint and choose your account type.
  2. We'll email you a confirmation link. It expires in 24 hours.
  3. Tap the link to confirm. Your account is turned off right away, and your data is permanently deleted within 30 days.
Account type

The part after /b/ in your shop's booking link.

What we delete

  • Client: your profile (name, email, phone, photo), favorites, waitlist spots, notification settings, calendar links, and sign-in sessions. Upcoming appointments are cancelled with no fee, and the shop is told.
  • Business owner: your account, your shop's public page and booking link, services, hours, staff access, and your shop's client list. Upcoming appointments are cancelled and clients are told.
  • Staff: your account and your access to the shop. The shop keeps its own appointment history.

What we keep, and for how long

  • Past appointment records in a shop's history keep only the name on the booking, with no account link, email or phone. They're deleted when the shop is deleted.
  • Payment and tax records (amounts, dates, refunds) are kept for 7 years, as the law requires.
  • Security and audit logs are kept for 1 year.
  • Records tied to an open payment dispute or a legal request are kept until it's resolved.
  • Google Play, Apple and Stripe keep their own records under their own policies.

Subscriptions (business owners)

Deleting your account doesn't cancel a Google Play or App Store subscription. Cancel it first in Google Play (Payments & subscriptions, then Subscriptions) or in your Apple ID settings, so you aren't charged again.

Can't use the form?

Email admin@dynalake.net from the address on your account with the subject "Delete my account". We'll confirm by email.